Refund policy

KERANZA Return, Replacement and Refund Policy

1. Returns of food products

For food-safety and hygiene reasons, KERANZA generally does not accept change-of-mind returns of food products once delivered. This restriction does not affect any rights or remedies available to customers under applicable law.

2. Damaged, defective, tampered or incorrect products

If your order arrives damaged, defective, tampered with, spoiled, or contains an incorrect product, please contact KERANZA as soon as reasonably possible, preferably within 48 hours of delivery. Please provide your order number, a description of the issue, and clear photographs of the product and its packaging where applicable. Please retain the product and packaging while we review your complaint.

We will assess the issue and, where appropriate, arrange a replacement, refund or other remedy in accordance with applicable law.

3. Refunds

Where a refund is approved, it will ordinarily be processed through the original payment method where feasible. Processing and credit times may depend on the payment provider and the customer's bank.

If the original payment method cannot be used, we will communicate the available lawful alternative.

4. How to contact us

For assistance with damaged, defective, tampered or incorrect orders, or questions about a refund, contact:

Email: contact@keranza.co.in

Please include your order number and relevant photographs, where applicable.

5. Consumer rights

Nothing in this policy limits any mandatory rights or remedies available to customers under applicable Indian consumer protection or food-safety laws.