Shipping policy

Shipping Policy

Shipping Coverage

KERANZA delivers across India to serviceable locations through its shipping partners.

Order Processing and Dispatch

Orders are generally processed and dispatched within 1–3 business days after order confirmation and successful payment, subject to product availability.

Delivery Time

Estimated delivery time is 3–7 business days after dispatch, depending on the destination, courier service, and serviceability of the delivery address. Delivery timelines are estimates and may be affected by weather, public holidays, courier delays, or other circumstances beyond our control.

Shipping Charges

A shipping charge of ₹49 applies to eligible orders below ₹499. We offer free shipping on eligible orders of ₹499 and above, subject to the shipping terms displayed at checkout.

Tracking and Delivery Issues

Where tracking is available, customers can use the tracking details provided after dispatch to follow their orders. If an order is delayed or a delivery issue occurs, customers may contact KERANZA using the contact details provided on our website.

KERANZA will make reasonable efforts to help resolve shipping and delivery issues in coordination with the shipping partner.